Amazon Lithium Ion Batteries

Amazon Lithium Ion Batteries

7 posts
18 July 2017
Skid2
Photographer
Skid2
I recently ordered 2 Lithium Ion batteries (worth £70) from Amazon. On arrival 1 battery was not new as the seal was not intact and the other would not fit the manufacturers recharging unit.

On contacting Amazon they agreed to refund my money and that is where the problems started I have so far contacted the following courier companies Royal Mail (parcel force) UPS DHL TNT and DPD. All have Lithium Ion batteries on Prohibited lists alternatively TNT would accept my Batteries if I had a Dangerous Goods License.

I appreciate the dangerous nature of Lithium Ion batteries but how crass is it when the supplier knows the problems and can ship but will not assist in the return.

Any one any suggestions - sensible please for those comedians that have a sense of humour


Posted 18 July 2017
redbaron
Photographer
redbaron
I think you are getting the runaround from preople who do not know their own company regulations.This is DHL for example. Nothing to say you cannot send. Just that they need to be correctly labelled.
http://www.dhl.co.uk/en/express/shipping/shipping_advice/lithium_batteries.htmla

For the Royal mail its similar. There are restrictions but not a prohibition

http://www.postoffice.co.uk/mail/uk-what-can-i-send
Posted 18 July 2017
Edited by redbaron 18 July 2017
RedChecker
Photographer
RedChecker
I'm guessing this is from a third party supplier that's based overseas?

(it would explain the courier firms' reluctance to transport them)

Posted 18 July 2017
Skid2
Photographer
Skid2
Hi Redbaron, if you check the latest brochure from the POST OFFICE and DHL you will see that they are listed as dangerous goods and will NOT be accepted for UK or Intl.

Hi Red Checker the 3rd party company is UK based as whilst being helpful will not accept the return as I the batteries have to go back to Amazon to get a refund.



Posted 19 July 2017
redbaron
Photographer
redbaron
According to Amazon you should get a returns label made out to a specific carrier so this should not be an issue. I know that is how I have sent things back in the past
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200269740

I would pass teh problem back to them
Posted 20 July 2017
MG
Photographer
MG
For future reference as this post is old now, collect plus (Yodel) carry them. I had to ship one from northern Ireland recently and rang them up and asked if they did. They gave me specific permission and confirmed they carry them fine as long as they are well packaged...



Posted 3 Sep 2017
Skid2
Photographer
Skid2
Thank you or everyone's help

Posted 29 Sep 2017
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