You spend 30 mins carefully writing a PM, click on SEND...

You spend 30 mins carefully writing a PM, click on SEND...

23 posts
20 June 2015
photoprogo
Photographer
photoprogo
You spend 30 mins carefully writing a PM, click on SEND and then you're just logged out, click on BACK and your message is gone!

Purestorm logs you out automatically after a certain amount of time, which is very annoying if you are typing a PM when it happens.  There is no clue at all that you've been logged out, until you click on SEND and then your message just disappears and you're left at the log on screen!  Your message is not actually sent, and the back button no longer works so there is no way to get your message back.

I realise that there is a sensible reason to have someone time out if they appear to be inactive, but isn't there some way round this problem?  I tend to copy my entire message into the WIndows clipboard just before I click on SEND, but it would be great not to have to do this.

Has anyone else lost a PM they were typing because Purestorm chucked them out?  Or is it just me?

Otheriwise though, great site!

Moderator Input
Unless there is a server reboot Purestorm will usually not log members out while replying.
However some internet service providers may reassign your IP after a period of inactivity
which can have the same effect as logging out of Purestorm.

Posted 20 June 2015
Edited by Love 20 June 2015
Might not solve the problem but I find even with sending e-mails or Facebook messages its easier to copy the message before hitting send - just incase something like that happens, especially if I have been typing a lengthy message.

Lets hope it was a one off and doesn't happen regularly.



Posted 20 June 2015
w4pictures
Photographer
w4pictures
Yes, and it's bloody annoying. How hard would it be to have an auto-save every minute or so?

Like you, I have learned to copy before posting.



Posted 20 June 2015
RedChecker
Photographer
RedChecker
This isn't a Purestorm problem, it's an internet problem as servers are designed to time-out on connections that have been dormant for a certain amount of time.

My advice.... if you've got a long message to type, type it in something like a word processor or notepad program first, then copy & paste it.

Posted 21 June 2015
EllessePhotography
Photographer
EllessePhoto..
RedChecker

This isn't a Purestorm problem, it's an internet problem as servers are designed to time-out on connections that have been dormant for a certain amount of time. My advice.... if you've got a long message to type, type it in something like a word processor or notepad program first, then copy & paste it.


+1  cheeky
Posted 21 June 2015
HowardJ
Photographer
HowardJ
RedChecker
This isn't a Purestorm problem, it's an internet problem as servers are designed to time-out on connections that have been dormant for a certain amount of time.
But the timeout period is configurable. It really depends on how many live sessions you want to support and how much server side resource each of them consumes.
Posted 21 June 2015
w4pictures
Photographer
w4pictures
RedChecker

This isn't a Purestorm problem, it's an internet problem as servers are designed to time-out on connections that have been dormant for a certain amount of time. My advice.... if you've got a long message to type, type it in something like a word processor or notepad program first, then copy & paste it.


If its an internet problem, then how about a simple solution? Autosave so that we can log back in and continue.

We're only posting drivel, not buying airline tickets that go up in price every time we log back on so there seems no reason not to.
Posted 21 June 2015
RedChecker
Photographer
RedChecker
w4pictures

If its an internet problem, then how about a simple solution? Autosave so that we can log back in and continue.

We're only posting drivel, not buying airline tickets that go up in price every time we log back on so there seems no reason not to.


For a server to constantly log (& backup) what you're typing will put massive strain on it, especially for a small site like this, not to mention things like security issues when it comes to the ability to execute malicious code.  Far better (from an admin & cost point of view) to simply have it submit the message once and if it times out... so be it.

Of course if you use a word processor to compose long messages that may keep backups of your message as you type it (in case of power failure for example).

On very rare occasions you may be able to click 'back' and your message will still be there to subsequently copy & paste into something like notepad until you regain your connection to the site.
Posted 21 June 2015
w4pictures
Photographer
w4pictures
RedChecker

For a server to constantly log (& backup) what you're typing will put massive strain on it, especially for a small site like this, not to mention things like security issues when it comes to the ability to execute malicious code.  Far better (from an admin & cost point of view) to simply have it submit the message once and if it times out... so be it.

Of course if you use a word processor to compose long messages that may keep backups of your message as you type it (in case of power failure for example).

On very rare occasions you may be able to click 'back' and your message will still be there to subsequently copy & paste into something like notepad until you regain your connection to the site.


Point taken. I don't see it as a Purestorm problem as it also happens elsewhere. Its curious that it still catches people out in the age of computer savviness but once bitten, its not a mistake one makes again.

Maybe a warning beside the post box....
Posted 21 June 2015
HowardJ
Photographer
HowardJ
w4pictures
Point taken. I don't see it as a Purestorm problem as it also happens elsewhere. Its curious that it still catches people out in the age of computer savviness but once bitten, its not a mistake one makes again. Maybe a warning beside the post box....
You need to understand the client-server nature of the web. When you type a message its all held on your web browser (the client), so the server knows nothing about the content of the message you're typing until you hit the submit button when it sends what you've typed to the server to be stored as a PM. There are ways around this using AJAX techniques where the browser could periodically post the contents of your editor window to a scratch pad that forms part of your session. That scratchpad would consume memory on the server and additional programming would be needed to clear the scratch pad when you cancel your post. It would be possible but it adds complexity to the site to handle a relatively rare scenario, so probably not worth it in the long term. I don't see any security concerns with it though.
Posted 21 June 2015
Edited by HowardJ 21 June 2015
photoprogo
Photographer
photoprogo
If there really is no technical solution to the problem of Purestorm just dumping your message when you click on send if your login has timed out, surely the least they can do is to post a warning to that effect above the message box. I bet every single one of us on this site found out that hard way that the detailed message you've just spent 40 minutes preparing will just vanish into a puff of smoke when you click on SEND.

So why not simply place a warning about this 'feature' above the message box, advising that you make a copy of the message yourself, or prepare it first in a word processor?

Moderator Advisory
Purestorm does NOT 'dump' your message if your internet connection resets - your browser does.
For most internet browsers simply using the Back arrow will return your message
but first you may need to open a new Tab and sign into the website again.

 

Posted 21 June 2015
Edited by Love 22 June 2015
I have to admit I don't think its happened to me on pure storm..

Well I lie, my electricity went out once and I didn't notice that the internet had gone off.

I rarely spend 40 minutes on one message lol

Posted 21 June 2015
Plymjack
Photographer
Plymjack
Never lost a PM but I regularly mess up when posting on Forums - I click the POST REPLY button instead of the QUICK REPLY and lose it, but can normally get it back using the browser back button.
Posted 22 June 2015
cziiki
Photographer
cziiki
HowardJ
You need to understand the client-server nature of the web. When you type a message its all held on your web browser (the client), so the server knows nothing about the content of the message you're typing until you hit the submit button when it sends what you've typed to the server to be stored as a PM. There are ways around this using AJAX techniques where the browser could periodically post the contents of your editor window to a scratch pad that forms part of your session. That scratchpad would consume memory on the server and additional programming would be needed to clear the scratch pad when you cancel your post. It would be possible but it adds complexity to the site to handle a relatively rare scenario, so probably not worth it in the long term. I don't see any security concerns with it though.
Not a rare scenario, rather something that happens most times you write a non trivial mail, so i copy to memory before clicking send. Periodic saving would be very easy - as would be detecting keystrokes. Memory on the server, well is not exactly Facebook
Posted 22 June 2015
HowardJ
Photographer
HowardJ
cziiki
Not a rare scenario, rather something that happens most times you write a non trivial mail, so i copy to memory before clicking send. Periodic saving would be very easy - as would be detecting keystrokes. Memory on the server, well is not exactly Facebook
I still doubt the benefits vs cost and complexity it adds.
Posted 23 June 2015
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