Any Epson 3880 experts here?

Any Epson 3880 experts here?

27 posts
15 Nov 2014
CCP
Photographer
CCP
Before I spend a fortune on the phone to Epson support, I thought I would be best asking here. I finally got around to buying a new printer, the Epson 3880. The problem is it is stuck on A4 printing. I have gone over the print settings over and over, I have it set to A6 to save ink while testing it. A6 to A6 paper and clicked on apply and ok etc etc, clicked the preview box after wasting ink and paper, so to check before printing, but it still wants to print at A4 size to A6 paper. Even though the settings say A6 to A6 paper, which is what I want.

I read all the settings in the dialog box to confirm the settings and I can't see anything wrong, but it's still not telling the printer the correct instructions. Also, no centre box to tick, so prints are not printing in the centre. Should I try re-intalling the drivers? Or does anyone know what else could be wrong. I must get this problem sorted, before trying A2 paper. I can't afford to waste that much money. I gave up this evening, as I have other things I must do tonight, so frustrating

Seriously peed off.  Can anyone help? 
Posted 15 Nov 2014
magpie1
Photographer
magpie1
PC or Mac? There is a 144 page PDF on the Epson usa web site.

Posted 15 Nov 2014
CCP
Photographer
CCP
magpie1

PC or Mac? There is a 144 page PDF on the Epson usa web site.


Sorry, PC. I have read the manual which is a large pdf, and there's nothing in there that I'm doing wrong, that I can see. It may be a driver fault. When I used it last night, I did three A5 prints, the a couple of A4, but then I wanted to start doing A6 prints to test without wasting too much ink, but it just wasn't having it. Then I thought well I'll just go back to doing some more A5 prints, but it wasn't having that either, it was just stuck on doing A4 prints. I tried turning everything off and on again, but no, still the same. My computer's not old either, bought it 18 months ago. It's really quite gutting, because you buy brand new, you want good results, not hassle. Thanks, I will look to see if that pdf is different to the one I have already.

cheeky
Posted 16 Nov 2014
Edited by CCP 16 Nov 2014
marlhamphoto
Photographer
marlhamphoto
Are your document's print settings being managed by the printer driver or by your application (eg Photoshop). It sounds as if you might be trying to change your printer settings via the driver whilst they're actually being managed by the application. Something to consider anyway
Posted 16 Nov 2014
Edited by marlhamphoto 16 Nov 2014
anthonyh
Photographer
anthonyh
I can only speak from a Mac perspective and a R2880.

First, have you downloaded the latest drivers from Epson? It never harms to trash what you have and start from scratch. When you have done that, check all the settings and ensure you don't have any defaults set.

Do you have any other software that you can use to control the printer? If so, it might be worth giving it a try.

I would be very surprised if it isn't a driver or setting error. If you are really stuck...try fredmirand.com for advice....loads of people on that site have R3880s!!

Posted 16 Nov 2014
Pict
Photographer
Pict
I have 2 of these and getting an accurate print out of them has always been quite straightforward. Without having the driver in front of me I'm talking from memory but assuming you are printing from PS you can adjust size, profile, speed and quality all in the print driver and then even save them as a setting if you want. Remember that PhotoShop will show the centre image option if you chose print with preview and you can set your paper size in print preferences if you wish. As has been said already decide of you want PS to control the printer and select perceptual in the preview box. Btw its even easier to get it right by sending prints via LR as it will save all your settings for you as a default.

Posted 16 Nov 2014
Pict
Photographer
Pict
Ps Epson support will be free (well 10p a minute) as you have a large format printer

Posted 16 Nov 2014
CCP
Photographer
CCP
marlhamphoto

Are your document's print settings being managed by the printer driver or by your application (eg Photoshop). It sounds as if you might be trying to change your printer settings via the driver whilst they're actually being managed by the application. Something to consider anyway


Thanks for that. I have been using gimp, but I have been opening the print options through the printer properties, and that does open the driver settings for me. I have even saved my settings in the driver, but I will go through everything advised here on the forum.

Cheers.  
Posted 16 Nov 2014
CCP
Photographer
CCP
anthonyh

I can only speak from a Mac perspective and a R2880. First, have you downloaded the latest drivers from Epson? It never harms to trash what you have and start from scratch. When you have done that, check all the settings and ensure you don't have any defaults set. Do you have any other software that you can use to control the printer? If so, it might be worth giving it a try. I would be very surprised if it isn't a driver or setting error. If you are really stuck...try fredmirand.com for advice....loads of people on that site have R3880s!!


Thank, yes. Because the disc which came with it was Windows 7 drivers, I had go to the epson site to get the drivers for Windows 8. I may have to try installing them again, see if that works. Yes, the default settings may work. Like I mentioned though, it did print A5, but then it decided not to, and is stuck on A4. The only other software I have to print is the micrsoft, my Nikon capture won't work with the driver, so that is odd. I will be getting Lightroom, so hopefully that will solve the problem, fingers crossed. Thanks for that link too.

Posted 16 Nov 2014
CCP
Photographer
CCP
Pict

I have 2 of these and getting an accurate print out of them has always been quite straightforward. Without having the driver in front of me I'm talking from memory but assuming you are printing from PS you can adjust size, profile, speed and quality all in the print driver and then even save them as a setting if you want. Remember that PhotoShop will show the centre image option if you chose print with preview and you can set your paper size in print preferences if you wish. As has been said already decide of you want PS to control the printer and select perceptual in the preview box. Btw its even easier to get it right by sending prints via LR as it will save all your settings for you as a default.


Yes, what is odd, you have the box which comes up next to the settings box, which comfirms all of the settings, size, quality, layout etc etc, and they are all correct, but then it doesn't do what it has comfirmed it will do. It is like it is saying, yes to everything I ask, but then does something else instead. That actual preview box shows it to be dead centre even though there is no centred box to tick, but then prints it off centre. I have had my old epson 2100 for about ten years, and the settings are quite similar but I had no trouble with that. I don't use Photoshhop by the way, but will use Lightroom soon. Fingers crossed that will solve this for me. I'm waiting for epson to get their fingers out, and give me my freebee. I did buy the printer before the end of last month, sent them a copy of my receipt as proof, the printer was just delivered to me late. I have a feeling I will have to phone them, as I have had nothing back from them about it, apart from the free tablet. I am still within the date to claim the software y'see.

Thanks.
Posted 16 Nov 2014
CCP
Photographer
CCP
Pict

Ps Epson support will be free (well 10p a minute) as you have a large format printer


That charge is fine, as long as I'm not on hold for an hour or so.

Posted 16 Nov 2014
anthonyh
Photographer
anthonyh
CCP

Thank, yes. Because the disc which came with it was Windows 7 drivers, I had go to the epson site to get the drivers for Windows 8. I may have to try installing them again, see if that works. Yes, the default settings may work. Like I mentioned though, it did print A5, but then it decided not to, and is stuck on A4. The only other software I have to print is the micrsoft, my Nikon capture won't work with the driver, so that is odd. I will be getting Lightroom, so hopefully that will solve the problem, fingers crossed. Thanks for that link too.


I vaguely remember someone saying that the 3880 had a diagnostic programme that would determine if it was functioning normally...can't remember if it was built in or had to be bought in. That might be useful but my bet is that it is a setting issue. I would take an image....say A4 to start.....and print it from whatever imaging software you have available. See if the output is the same. Then do the same at say A5 size. See what happens. Look to identify if some software works and some doesn't.

It was always a problem (back in the day) that one would set  parameters in one bit of software.....that would then be re-interpreted by the Epson driver...profiling a profile so to speak.

From what I remember...all LR does is access the same drivers that PS does...the user interface initially looks different.

The last time I had to use Epson support it was quite efficient.....so worth going there as well.
Posted 16 Nov 2014
CCP
Photographer
CCP
anthonyh

I vaguely remember someone saying that the 3880 had a diagnostic programme that would determine if it was functioning normally...can't remember if it was built in or had to be bought in. That might be useful but my bet is that it is a setting issue. I would take an image....say A4 to start.....and print it from whatever imaging software you have available. See if the output is the same. Then do the same at say A5 size. See what happens. Look to identify if some software works and some doesn't.

It was always a problem (back in the day) that one would set  parameters in one bit of software.....that would then be re-interpreted by the Epson driver...profiling a profile so to speak.

From what I remember...all LR does is access the same drivers that PS does...the user interface initially looks different.

The last time I had to use Epson support it was quite efficient.....so worth going there as well.


Well I was going to try printing from the microsoft software to see what happens, but what put me off, was that I can't use that to adjust the quality etc. Yes, when you use some other software, it does bring up the same driver, and I was used to that with my 2100. I used to check it was set correctly via the printer properties to make sure, I have tried that with this printer, but no joy. I will try printing with the different software to see what happens, thanks.



Posted 16 Nov 2014
CCP
Photographer
CCP
Pict

I have 2 of these and getting an accurate print out of them has always been quite straightforward. Without having the driver in front of me I'm talking from memory but assuming you are printing from PS you can adjust size, profile, speed and quality all in the print driver and then even save them as a setting if you want. Remember that PhotoShop will show the centre image option if you chose print with preview and you can set your paper size in print preferences if you wish. As has been said already decide of you want PS to control the printer and select perceptual in the preview box. Btw its even easier to get it right by sending prints via LR as it will save all your settings for you as a default.



No sorry, correction to my last reply to you, the preview shows it centred, but the second preview box which comes up just before you give the ok to print shows it still wants to print A4 on A6 or A5 paper.

Thanks.  
Posted 16 Nov 2014
Pict
Photographer
Pict
That's the properties box in the print driver. This needs to be set and either saved as your default as Ive said or saved as a preset that you can call on later.
You've not got an issue just need to get your head around the fact that the software you are using needs to then go through the Epson print driver. You can make something like PS control all the commands but you then need to disable things like print profiles in the driver or you can allow the driver to do all the work for you using Epsons print profiles. What you don't want is for them to clash so just take a few calm minutes to get your head around whats going on.

Posted 17 Nov 2014
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