Advice please

13 posts
5 Aug 2014
Star_Shots
Photographer
Star_Shots

Hi folks, need a little advice please.

I bought a refillable cartridge kit from a well know supplier in Jan 2012. The cartridges arrived full and the remainder of the ink was supplied in 100ml bottles, minus of course the amount in the cartridges.

All was well until I slowly noticed a degradation of quality from the prints, the ability to colour match from screen to paper was increasingly difficult and needed adjustments. 

After spending many months, using a load of ink and numerous sheets of expensive photo paper I gave up and decided the printer must have a fault.

I then after leaving it for a month or 2 decided to investigate further and did a simple test by dipping a cotton bud into the ink bottles and putting it on paper. This is when I discovered that the Magenta and Light Magenta appeared on paper to look the same colour.

What has been happening is that I was slowly diluting the Light Magenta in the cartridge with just Magenta, hence the slow degradation in quality.

I send a message to the supplier who asked for the bottles back.  They have today confirmed that they made a mistake and the ink in the Light Magenta bottle was in fact Magenta.

So problem solved, I need to flush the Light Magenta cartridge out, fill with the new Light Magenta they are sending and do a load of prints to flush the printer.

I’ve asked them to provide replacements for all of the inks given that i’ve wasted a load trying to rectify and to compensate for paper wasted.

They have offered 20% discount off a set of inks, increased to 30% when I complained further.   Would you take this any further ?  I have written admittance that they cocked up.

 

Sorry for the long post but I guess you need all the facts.

 

Thanks.

Posted 5 Aug 2014
mph
Photographer
mph
I think you would be justified in so doing - but the question is how!

Posted 5 Aug 2014
markeewould
Photographer
markeewould
I'm with you here, but there's a big difference between what they should do and what they will do and ultimately will offer as compensation, some things are just not worth the hassle - sad but true.

Posted 5 Aug 2014
Star_Shots
Photographer
Star_Shots
I hope the judge is a photographer
Posted 5 Aug 2014
eosfan
Photographer
eosfan
Maybe work out what this has cost you in money and possibly time terms, tell them this is what you are seeking in compensation, see what they say and assuming a refusal, make a decision on whether you think taking them to the Small Claims Court is worthwhile. If you think it is, let them know that is what you are doing and do it.

Posted 5 Aug 2014
Star_Shots
Photographer
Star_Shots
I'm going to do exactly that I think. A formal letter outlining my claim and then if they refuse I will take it to the small claims court.

Thanks for the advice.

Posted 5 Aug 2014
Plymjack
Photographer
Plymjack
well you can push for more - maybe worth a shot at a small claims but they will probably have limited liability given that the ink is not a H&S issue.

Posted 6 Aug 2014
Star_Shots
Photographer
Star_Shots
What does H&S have to do with a consumer issue ?

Posted 6 Aug 2014
Spike
Photographer
Spike
I would point out that because one of the inks was wrong it rendered the whole kit not fit for purpose & unless they can prove how such a kit as supplied to you could ever be fit for purpose., they should supply a complete set of inks.

Posted 8 Aug 2014
Imagefield
Photographer
Imagefield
You have 3 things to consider -

1 - is a simple contract law issue they failed to supply what you purchased and have admitted it, they should supply you with the correct item you paid for.

2 - There is a negligence issue, because they failed to fulfil their contract you have suffered (and will continue to suffer) a loss.
Flushing the wrong ink out may be a long difficult job where you will need to spend significant time and effort working to rectify the issue not to mention wear and tear,
even if you ever do finally manage to clean it out!

As such damages are a common law remedy and are available as of right when there has been a breach of contract (which there has been).

3 - So your ink supplier may well advised to supply you with all the cleaning fluids and ink you want as they will be getting off lightly. On the other hand it will be a right ass for you and the supplier to go into legal dispute so its probably about who cracks first and and you being sufficiently aggrieved and determined to take them on!

(are you speaking to the owner?)



Posted 8 Aug 2014
Star_Shots
Photographer
Star_Shots
I was advised by trading standards that a judge would take a dim view if I took the matter to court due to the price of the inks involved, even though a refill set costs £120. I contacted the company again today and advised I was taking advice from Trading Standards and they emailed back offering to send a full set of ink. I feel it's not worth pursuing any further. I'm told sending around 30 A4 pages through the printer with the correct ink SHOULD solve the issue.

If it doesn't then I will be back in touch with them.

Posted 8 Aug 2014
Imagefield
Photographer
Imagefield
sounds wise advice
Posted 8 Aug 2014
alexcrawford
Photographer
alexcrawford


send them a letter of acceptance SUBJECT TO THEIR ADVICE ON THE PRINTER WORKING AFTER 30 SHEETS ETC...

and you finding that there are no secondary problems caused.

not sure if this can be accomplished with a letter writ in plain english or if it has

to be done in legalese. a conditional acceptance is what i'm pointing at.


is that possible ? i dont know but sounds sensible to me



Posted 9 Aug 2014
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