It's things like this that put me off ever buying secondhand - too much agro. I also never sell anything, again too much agro (it just goes in the loft instead).
I think that is understatement of the year! see for example http://www.theguardian.com/money/2013/oct/27/ebay-wont-help-seller It appears as if eBay completely believe any buyer's complaint at face value - despite compelling evidence to the contrary. There might be one silver lining to this though. It appears as if that if you report this to the police then eBay might take it more seriously.dominicdgtThere's no doubt the buyer is better protected than the seller on EBay
I'm not sure I totally agree, lenses are sensitive souls, if dropped or miss-used its possible they wont focus well, front/back focus issues. VR systems can get damaged or the lens from new was never working correctly and gets passed on. Over the years I've sent loads of lens off for calibration, unreported dirt too can be an issue, Fungus not identified , there might be a stiffness in the focus ring that's not normal, a multitude of factors, I've found on EBay there's a disproportionate amount of duff gear on sale there, from a purchase point of view I've always felt confident if its a UK purchase and now tend to steer away from imported goods, but its not always possible. Even brand new from DigitalRev I've had faulty lens issues costing me the repair then claiming back from the seller.OldMasterLenses again I have never seen the point of buying new, not much to go wrong and again if "mint" a worthwhile saving and if looked after probably little loss if you resell?
My experience of e bay as a buyer is different and always been satisfactory. When it comes to photo gear though I usually buy second hand, mint or mint- from companies such as ffordes. Always brilliant service and always spot on with the condition. Paid £565 for a mint d300s from them and with the mint grip saved over £700 I estimate. Lenses again I have never seen the point of buying new, not much to go wrong and again if "mint" a worthwhile saving and if looked after probably little loss if you resell?