I must say a big thank you to PS's admin for excellent service.
I contacted them about something last week and, although it was mid-evening, I had a reply from Tim almost straight away. He told me that matters would be attended to. And yesterday evening I had another very nice e-mail from him saying that matters had been sorted.
Excellent communications, and things have been sorted without me getting off my arse. Thanks, Tim. I'm impressed.
The personal attention I recieved from Admin last month, and also the follow up was a pleasant surprise initially....................... then I had a wee think, it's what i've always had from mods and admin on here.
Maybe they will start kicking off members just to show people who's boss haha.
It is nice to have a polite respose to a complaint/report and to be made to feel like the site cares about their members well being, I only mentioned it because in the past its something I have critisised PS for. Nice to see things changing around here for the better - it shows that the people at the top around here have listened to members feedback about the issues they have had with the site in the past.
I almost feel a bit miffed I do not have a problem to complain about!
That's okay. We've got plenty of queries and user problems to attend to, just like every other day.
It's really refreshing to get the odd thankyou or two (we had another one last weekend) as all too often
we hear nothing back from the membership after we have spent a fair bit of time resolving issues for them.
(Since 06:00 today three different Duty Moderators have clocked up nearly 8 hours between them on the site.)