Any advice how to get through to world pay.

Any advice how to get through to world pay.

It seems this conversation has now been locked
8 posts
23 Sep 2013
kimmy99
Model
kimmy99
Ok I needed to change my card details through world pay but however hard I try I just can't get on to my account. I have changed my password and been sent a new one, tried that but the page is just coming up 'a problem occurred please click here". I have tried all weekend and this morning but still nothing. Can anyone help before my silver membership ends and I lose half my photos
Posted 23 Sep 2013
DKirk
Photographer
DKirk
Try using a different browser - I've had problems using Opera and Chrome with some sites.

Posted 23 Sep 2013
kimmy99
Model
kimmy99
Think I've tried that due to using my laptop,iPad, iPod and the family computer but whatever I've tried its still not letting me on to my account .
Posted 23 Sep 2013
LookintotheLens
Photographer
LookintotheLens
I had a similar problem.
I realised after a few attempts that after putting in my new password I was clicking on 'log in' instead of 'reset'
Maybe you are doing the same?

Posted 23 Sep 2013
I had the same problem, tried logging in countless times/ sending password to email (and never got the email).

I think there is something wrong with the site, quite a few people I know have had trouble trying to log in.

Maybe you could contact Matt or a mod and they could help you out a little - I know he managed to sort my issue out (although I still don't know my password or how to log in).



Posted 23 Sep 2013
kimmy99
Model
kimmy99
LookintotheLens
I had a similar problem. I realised after a few attempts that after putting in my new password I was clicking on 'log in' instead of 'reset' Maybe you are doing the same?
Tried both ways. When I put in reset my password and username just disappeared.
Posted 23 Sep 2013
kimmy99
Model
kimmy99
Chrissie_Red
I had the same problem, tried logging in countless times/ sending password to email (and never got the email). I think there is something wrong with the site, quite a few people I know have had trouble trying to log in. Maybe you could contact Matt or a mod and they could help you out a little - I know he managed to sort my issue out (although I still don't know my password or how to log in).
Thank you. Think I will now try and contact admin before my iPad goes through the window lol.
Posted 23 Sep 2013
Purestorm
Photographer
Purestorm
Purestorm uses the WorldPay online banking system because of the high level of online security it offers but one of its negatives is that this very security can sometimes be problematic - both for members and for Purestorm. For the last couple of weeks both Matt and Tim have been working hard at finding easier ways of taking recurring monthly payments but have yet to find an equally secure way of doing so.

This thread has been flagged for their attention, as has the Report posted by the topic starter.
Posted 23 Sep 2013
It seems this conversation has now been locked