Going cold turkey *this is not christmas related*

Going cold turkey *this is not christmas related*

24 posts
19 Dec 2012
Marty_W
Photographer
Marty_W
Again for the 2nd time this year I have NO internet. The company I use, I will not name and shame but refer to them as PantsPants, has again left me another 2 weeks with no internet. I should be used to it since the last time I was 3 weeks without. I'm now using my phone to do all things online which is a pain in the bottom hole with this small screen Having no internet is like shaven pubes!! annoying!!
Posted 19 Dec 2012
mattharper
Photographer
mattharper
you need to talk talk to them and get it sorted


Posted 19 Dec 2012
Marty_W
Photographer
Marty_W
mattharper
you need to talk talk to them and get it sorted
I have many times, I even got through to their super tech guys/gals. They are so clever when they asked "is the adsl light flashing?" Just to be sure I wanted confirmation On which one it was I asked "what does it look like?" The reply I got was "yes" They are sending an engineer out Sunday to do a line test after the text service said, no fault BT said no fault and the tech guys/girls said there is a fault. The phrase bum from elbow comes to mind. Had this before, all they need to do is reset the exchange.
Posted 19 Dec 2012
mph
Photographer
mph
Last time I had a problem with mine from the same outfit they suggested I plugged in a spare router - yeah right, we all have one of those hanging about.
Posted 19 Dec 2012
Marty_W
Photographer
Marty_W
Well, the first time this happened, 4 months ago that's what they said.
My Netgear router was faulty, they sent an engineer around with their crappy free
router and still nothing.
They tried the same stunt this time as I still have my 'was' working Netgear router and
their crappy free one.
Can't win with them.

Posted 19 Dec 2012
Keltica
Photographer
Keltica
Bliss. When I travel, the bliss factor is NOT having access to the net, whole days or a week without, the silence from shite is just heaven.

Posted 19 Dec 2012
N_A_Photography
Photographer
N_A_Photography
I'd make sure they give you a hefty discount of inconvenience

Posted 19 Dec 2012
brownnwhite
Photographer
brownnwhite
Had a similar problem with another company - lets call them "air". Went through all the tests plugging the gray wire into orafice a, disconecting the fou fou filter you name it - despite me telling them that the fault was external - used the network and internet page on my computer to identify the fault as between the "gateway" and the net, ended up having the exchange reset - hey presto - interweb back. Thats call centers for you.
Posted 19 Dec 2012
mph
Photographer
mph
The reason I lost mine was that they had changed one character in my log on. They had written 2 years ago to say they had made some changes but they would probably not affect logging on - and at the time it didn't. Two years later they changed their internal verification procedures without notice and my log on no longer worked. It took 3 calls before I got in touch with someone who actually knew what he was talking about and found the problem in 3 seconds! The previous cals had wasted 45 minutes of their and my time,
Posted 19 Dec 2012
Marty_W
Photographer
Marty_W
Has to be the worse call centre ever, they are like robots sticking to the same
script every time, its getting to the point I know exactly what they will say next.
As for a discount I'll get 2 weeks worth I reckon.

Posted 19 Dec 2012
Holmax
Photographer
Holmax
I use a firm called timico (formally keconnect) after getting fed up of these big faceless companies.
In six years it has gone down once for only one full day (due to the floods of 2007) and a couple of times for maybe half an hour at the most.
Whenever I need to speak to them an actual physical person answers the phone quickly and actually knows what they are talking about.
It costs a little more than the big companies but I do think you get what you pay for with isp's.

* just want to add, I don't work for them, I'm just a customer.

Posted 19 Dec 2012
DorsetHammer
Photographer
DorsetHammer
Marty_W

Has to be the worse call centre ever,


Well another ISP - let's call them Maureen Lipman - instructed me to clear everything on my hard drive to correct a problem. That was ten years ago and since then everything has been smoother than a Czech models nether regions.

Posted 20 Dec 2012
EdT
Photographer
EdT
It's a lot of hassle changing ISP if you've relied on using their e-mail accounts. But in the end I figured it was worth it to get aeway from PantsPants. I'm moving to BT on the 28th.

Moving up to fibre optic for very little more than I'm paying now for my 8Mbits Max (i.e. 0.5MBits in reality) setvice.

Posted 20 Dec 2012
peterbuchanphoto
Photographer
peterbuchanphoto
Well I am with 'harlot' and am perfectly happy with them. 30mb is 30mb real speed (once hit 32) and the customer service is spot on... Phone stopped dialling out, their engineer turned up the next day and fixed it... The broadband went a bit glitchy for a few days they knocked 10 quid off my bill without me asking

Posted 20 Dec 2012
Marty_W
Photographer
Marty_W
EdT
It's a lot of hassle changing ISP if you've relied on using their e-mail accounts. But in the end I figured it was worth it to get aeway from PantsPants. I'm moving to BT on the 28th. Moving up to fibre optic for very little more than I'm paying now for my 8Mbits Max (i.e. 0.5MBits in reality) setvice.
I had a call from BT before the issue, was all signed up with them for install of the 15th Dec....however the chap who got the date of 15th didn't amend the date of the equipment delivery. Soonest I could get now is 2nd week of Jan! I get no luck with internet. Signed up with sky. Its like selling my soul to the devil.
Posted 20 Dec 2012
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