Again for the 2nd time this year I have NO internet. The company I use, I will not
name and shame but refer to them as PantsPants, has again left me another 2 weeks with
no internet. I should be used to it since the last time I was 3 weeks without. I'm now
using my phone to do all things online which is a pain in the bottom hole with this small
Having no internet is like shaven pubes!! annoying!!
I have many times, I even got through to their super tech guys/gals. They are so clever
when they asked "is the adsl light flashing?" Just to be sure I wanted confirmation
On which one it was I asked "what does it look like?" The reply I got was "yes"
They are sending an engineer out Sunday to do a line test after the text service said, no fault
BT said no fault and the tech guys/girls said there is a fault. The phrase bum from elbow
comes to mind.
Had this before, all they need to do is reset the exchange.
Well, the first time this happened, 4 months ago that's what they said. My Netgear router was faulty, they sent an engineer around with their crappy free router and still nothing. They tried the same stunt this time as I still have my 'was' working Netgear router and their crappy free one. Can't win with them.
Had a similar problem with another company - lets call them "air".
Went through all the tests plugging the gray wire into orafice a, disconecting the fou fou filter you name it - despite me telling them that the fault was external - used the network and internet page on my computer to identify the fault as between the "gateway" and the net, ended up having the exchange reset - hey presto - interweb back.
Thats call centers for you.
The reason I lost mine was that they had changed one character in my log on. They had written 2 years ago to say they had made some changes but they would probably not affect logging on - and at the time it didn't.
Two years later they changed their internal verification procedures without notice and my log on no longer worked. It took 3 calls before I got in touch with someone who actually knew what he was talking about and found the problem in 3 seconds! The previous cals had wasted 45 minutes of their and my time,
Has to be the worse call centre ever, they are like robots sticking to the same script every time, its getting to the point I know exactly what they will say next. As for a discount I'll get 2 weeks worth I reckon.
I use a firm called timico (formally keconnect) after getting fed up of these big faceless companies. In six years it has gone down once for only one full day (due to the floods of 2007) and a couple of times for maybe half an hour at the most. Whenever I need to speak to them an actual physical person answers the phone quickly and actually knows what they are talking about. It costs a little more than the big companies but I do think you get what you pay for with isp's.
* just want to add, I don't work for them, I'm just a customer.
Well another ISP - let's call them Maureen Lipman - instructed me to clear everything on my hard drive to correct a problem. That was ten years ago and since then everything has been smoother than a Czech models nether regions.
Well I am with 'harlot' and am perfectly happy with them. 30mb is 30mb real speed (once hit 32) and the customer service is spot on... Phone stopped dialling out, their engineer turned up the next day and fixed it... The broadband went a bit glitchy for a few days they knocked 10 quid off my bill without me asking
It's a lot of hassle changing ISP if you've relied on using their e-mail accounts. But in the end I figured it was worth it to get aeway from PantsPants. I'm moving to BT on the 28th.
Moving up to fibre optic for very little more than I'm paying now for my 8Mbits Max (i.e. 0.5MBits in reality) setvice.
I had a call from BT before the issue, was all signed up with them for install of the 15th
Dec....however the chap who got the date of 15th didn't amend the date of the equipment
delivery. Soonest I could get now is 2nd week of Jan! I get no luck with internet.
Signed up with sky. Its like selling my soul to the devil.