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Amazon Lithium Ion Batteries

Len Maynard is off-line
18 July 2017 07:44
Skid2
Photographer
Skid2
Location
United Kingdom
Cheshire
Stockport

I recently ordered 2 Lithium Ion batteries (worth £70) from Amazon. On arrival 1 battery was not new as the seal was not intact and the other would not fit the manufacturers recharging unit.

On contacting Amazon they agreed to refund my money and that is where the problems started I have so far contacted the following courier companies Royal Mail (parcel force) UPS DHL TNT and DPD. All have Lithium Ion batteries on Prohibited lists alternatively TNT would accept my Batteries if I had a Dangerous Goods License.

I appreciate the dangerous nature of Lithium Ion batteries but how crass is it when the supplier knows the problems and can ship but will not assist in the return.

Any one any suggestions - sensible please for those comedians that have a sense of humour
"I never cared for fashion much, amusing little seams and witty little pleats: it was the girls I liked." - David Bailey


redbaron is onlineSilver Member
18 July 2017 08:20
redbaron
Photographer
redbaron
Location
United Kingdom
Buckinghamshire
Stoke Mandeville

I think you are getting the runaround from preople who do not know their own company regulations.This is DHL for example. Nothing to say you cannot send. Just that they need to be correctly labelled.
http://www.dhl.co.uk/en/express/shipping/shipping_advice/lithium_batteries.htmla

For the Royal mail its similar. There are restrictions but not a prohibition

http://www.postoffice.co.uk/mail/uk-what-can-i-send
Photography and Studio hire www.immortaleye.co.uk


Steven Jardine is off-linePlatinum Member
18 July 2017 14:18
RedChecker
Photographer
RedChecker
Location
United Kingdom
Buckinghamshire
Stoke Mandeville

I'm guessing this is from a third party supplier that's based overseas?

(it would explain the courier firms' reluctance to transport them)
I prefer not to think before I speak. I like being just as surprised as everyone else by what comes out of my mouth.


Len Maynard is off-line
19 July 2017 17:14
Skid2
Photographer
Skid2
Location
United Kingdom
Cheshire
Stockport

Hi Redbaron, if you check the latest brochure from the POST OFFICE and DHL you will see that they are listed as dangerous goods and will NOT be accepted for UK or Intl.

Hi Red Checker the 3rd party company is UK based as whilst being helpful will not accept the return as I the batteries have to go back to Amazon to get a refund.

"I never cared for fashion much, amusing little seams and witty little pleats: it was the girls I liked." - David Bailey


redbaron is onlineSilver Member
20 July 2017 07:14
redbaron
Photographer
redbaron
Location
United Kingdom
Buckinghamshire
Stoke Mandeville

According to Amazon you should get a returns label made out to a specific carrier so this should not be an issue. I know that is how I have sent things back in the past
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200269740

I would pass teh problem back to them
Photography and Studio hire www.immortaleye.co.uk



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