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G07 ~ Expanded FAQs Link At The Foot Of Every Page

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ForumModerator is a moderatorPlatinum Member
29 September 2012 03:31
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Frequently Asked Questions

General
Is Purestorm a model agency?
No, we are not an agency, we are a portfolio hosting site
How do I become a member?
Go to this page :-
http://www.purestorm.com/registerProfile.aspx
and start filling out your details
How do I change my username on Purestorm?
At the moment it is not possible to change usernames, we are planning to introduce a facility in the future to allow this however there is likely to be a small charge to use it to prevent abuse of this facility.
If you desperately need to change your username now the best thing to do is cancel your existing profile and create a new one.
How do I contact a moderator?
I've forgotten my login details?
Portfolios
How do I add images to my profile?
Make sure you are logged in and then click on the 'Manage Profile' tab on the top navigation bar and then click on this image:-
Image Manager
How do I remove images from my profile?
When you are in the image manager page you will see thumbnails of all your existing image and underneath each one there is a delete button,click on it to remove it's corresponding image.
Is there a limit on the size of image I am allowed to upload?
There is no limit on the file size of an image however there is a limit on the width and height of an image. If your image has a width that is greater than 895px or a height that is greater than 760px then the image will be reduced in size, therefore in order for your image to keep it's original quality we advise that your image dimensions are within these criteria.
How do I remove my portfolio from Purestorm?
Use this link: -
http://www.purestorm.com/deletion.aspx which also appears on your 'Manage Profile' page
When I try and upload an image I get an error message after a long period of waiting?
The most likely reason is that the image you are trying to upload is too big, in most cases in excess of 6MB, try reducing it in size and try again
Can I avoid having my images compressed when they are uploaded?
If your image has a width of 895px or less and a height of 760px or less then no image compression will take place
What kind of things am I not allowed on my portfolio?
Please read the following extracts from the terms and conditions page:-

3. You agree not to post or transmit any ..........

7. The Promotion and Recruitment of Escorts, Escort Services, PersonalCompanions, (etc.) .......


8. Purestorm.com has a stated policy regarding the posting of sexuallyexplicit images to its web pages.......
 
I've entered the wrong date of birth, how do I change it?
Contact the moderation team asking them to change it for you, use this link: -
http://www.purestorm.com/contact.aspx
Why has my profile been removed/suspended?
When you are suspended the reason for your suspension is sent to you via PM so you will need to log into your account and check your inbox for a message.
Suspensions are not always permanent and there may be instructions in the PM telling you how to get your profile re-instated again.
How do I report a profile to the moderators?
On every profile there is a 'report this profile' button: -
Report Profile

If you click on this you will be taken to a screen which will prompt you to enter a reason for reporting the message, enter your reason and click 'Send Report', the report will then be sent on to the moderation team.
Upgrades
How do I upgrade my profile from a free account?
Near the top right of your screen there is an upgrade link, if you clickon the link you will be presented with the upgrade options,choose one and follow the instructions on screen.
Note: You must be logged into to be able to see the upgrade link
How do I upgrade my profile to a higher level if I already have an existing upgrade?
First of all you will need to cancel your existing upgrade, when you originally upgraded you will have been given a username and password to use with the Worldpay.com site, this is the company that handle ouronline payments. Go to their website(https://futurepay.wp3.rbsworldpay.com/fp/jsp/common/login_shopper.jsp) and login.
From there you will find the option to cancel your subscription.
Once this has been done you will then be able to upgrade as normal viathe Purestorm.com site using the upgrade link that appears near the top right of the screen, when you have upgraded again you will find that all the images you uploaded from your previous upgrade will re-appear again.

If you need help please contact the moderation team using this link: -
http://www.purestorm.com/contact.aspx
How do I cancel my upgrade?
When you originally upgraded you will have been given a username and password to use with the Worldpay.com site, this is the company that handle our online payments. Go to their website(https://futurepay.wp3.rbsworldpay.com/fp/jsp/common/login_shopper.jsp) and login. From there you will find the option to cancel your subscription.

If you need help please contact the moderation team using this link: -
http://www.purestorm.com/contact.aspx
What payment methods do you accept?
We accept all major credit and debit cards, unfortuantely at this time we do not accept payment by cheque or cash.
Can I post my payment to you?
Unfortuantely at this time we can't accept payments by post, however this may change in the near future
How can I update my card information?
For detailed instructions on how to do this please follow this link:-
http://www.rbsworldpay.com/shopper/kb/shoppermanagementsystem/sms5100.html
 
Forum
My forum post has vanished, what happened to it?
There could be a few resons for this: -
  • Your post may have been posted in the wrong forum and moved to the correct one
  • Your post might have breached our terms and conditions
  • Your post might have been relevant to a specific date which has now passed
There are other reasons but the above are the most likely
I added an image to my post but it shows as a box with a red cross in it?
There are two likely reasons for this: -
1) the web address that you entered for the image is incorrect
2) The image has been removed from the web address that you entered
What things can't I post?
Please read the following extracts from the terms and conditions page:-

3. You agree not to post or transmit any .......

7. The Promotion and Recruitment of Escorts, Escort Services, PersonalCompanions, (etc.) .......


8. Purestorm.com has a stated policy regarding the posting of sexuallyexplicit images to its web pages........
 
How do I add an avatar so that it appears with every post I make?
Click on the 'Edit your forum profile' link near the top of any forum page
Edit Forum Profile

One of the options allows you to browse your computer for an image, choose which one you want to use and click save, your avatar should now appear to the left of every post you make.
How do I delete a thread that I have started?
We generally don't delete threads unless they contravene our terms and conditions,our usual course of action is to Lock a thread, however if you do have a genuine reason for wanting the removal of a thread then please contact the moderation team using this link: - http://www.purestorm.com/contact.aspx
How do I report a post to the moderators?
On the bottom left of every post there is a 'report post' button: -
Report forum post

Click on this and you will be taken to a screen prompting you for a reason for reporting the post, enter your reason and click 'Send Report', the post will then be reported to the moderators.
Mail
How do I know if someone has read the message I have sent them?
Click on your 'sent' tab within the inbox page
Sent tab

This will list all the messages that you have sent,
Sent list

To the left of each message there is an envelope: -

Message has not been read = Message has not been read
Message has been read = Message has been read
Message has been replied to = Message has been replied to

If you hover over an open envelope it will display the date and time that the message was read as in the image.
I accidentally deleted some emails from my trash that I wanted to keep, can I get them back?
In most cases we can get it back, please contact the moderation team using this link: - http://www.purestorm.com/contact.aspx
Is there a limit to the number of emails I can have in my inbox?
No, you can have as many as you like in your inbox.
Will emails be deleted from my inbox after a certain amount of time?
No, you can leave them there for as long as you like while you are an active member.
How do I block someone from contacting me?
At the top of any message that the member has sent you there is a 'Block this user' link: -

Block this user

Click on this to prevent the member from sending you any further messages.
How do I report a message to the moderators?
At the top of every message there is a 'Report this post to admin' link: -

Block this user

If you click on this you will be taken to a screen which will prompt you to enter a reason for reporting the message, enter your reason and click 'Send Report', the report will then be sent on to the moderation team.
How do I create a new folder for my messages
Click on the 'manage folders' tab near the top of your inbox page : -
Manage folders

you will see a text box in which you can enter the name of the new folder: -
Create folders

Enter the name for the folder and click 'Add Folder', the new folder will be created for you.
How do I put my mail items into different folders?
Click on the checkbox to the left of each message that you want to move: -
Check boxes

Then select the folder you want to move it to from your folders drop down box: -
Folders

The messages will then be moved to that folder.
Footnote: As Purestorm is a constantly evolving site some of the above screen captures may become a little out of date.
However the basic principles should remain the same - if in doubt just
Contact us.
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