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Emails going missing?

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17 October 2010 06:18
Aesthetique
Photographer


I am in regular contact with a photographer about a forthcoming trip to Spain. He has sent me 3 or 4 emails through the system that have not been delivered.

I am obviously concerned as I could be losing ADDITIONAL emails from potential contacts that I don't talk to on the phone.

Has anyone else experienced this? Is this just a one-off glitch?


ForumModerator is a moderatorPlatinum Member
17 October 2010 06:24
ForumModerator

Location
United Kingdom
West Sussex


Quote from Aesthetique
He has sent me 3 or 4 emails through the system that have not been delivered.




Tell him to go to his Sent box and copy & paste the Date & Time details from the right hand column
into a [Contact us] form and the webmaster will investigate.
If members do not report any suspected problems the webmaster will be unaware.
We did have one 'lost mail' Report last week, but this actually turned out to be a mistake on the part of one of the users

 Update 13:43:00 - No record of any internal messaging problem has been traced on the mail server by the webmaster

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